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We ship out orders from Monday - Friday, not including holidays. We do not ship on weekends. Orders placed between Monday - Friday will be processed within 24-48 hours providing there are no issues with payment. Orders placed on weekends will be processed on the next business day. Products that are being shipped are subject to standard delivery times. Please note that we do not take any responsibility for lost packages after Canada Post has confirmed delivery. We advise that you to contact your local postal service for any lost or stolen packages. Please be sure that you are entering the correct shipping address. We advise that you verify that ALL information is correct before submitting your order. We are not responsible for additional shipping costs if your package is returned to us and needs to be reshipped.

We ship domestically and internationally. However, do note that we do not deliver to PO Boxes, military and restricted areas. Shipping rates are based on product weight and your location. Please note that we are not held responsible for any custom fees that you may incur.

All rates for products and shipping are calculated in Canadian dollars.

Shipping times:

Canada - 1-7 business days

United States - 7-8 business days

International - 6-10 business days

NOTE: Delivery times may be impacted due to the COVID-19 pandemic.

Local pickup option

Local Pickup: UPS Store 1769 St Laurent Blvd, Ottawa ON, K1G 5X7 

We do not offer cancellations once your order has been placed. There are NO REFUNDS, EXCHANGES or RETURNS due to the nature of items and for sanitary purposes. Please ensure that you review your order before submitting it.If there is an error with your order on our part, we will gladly ensure that it is rectified. If the product arrives damaged or broken, we will certainly provide you with a replacement based on proof of damages. Please email a picture within 48 hours of receiving your order of the damaged product to glamoureyesbychar@gmail.com

We advise that you do a skin test on a small area before using any of our products. If there is an allergic reaction to the product, please refrain from further use. Always be careful when using the glitter around the eyes as some contain large particles. If the glitter enters the eye, rinse immediately. If the irritation persists, seek medical attention. Although our glitters are cosmetic grade and non toxic, we do not recommend that it is used on children. GlamourEyesByChar is NOT and can NOT be held responsible for any damage done to the eyes.